Tags Identity & Access, Workflow Automation, Systems Integration, Directory Services, Process Improvement
Built a system to automatically classify users based on role logic and apply identity tags across cloud and on-prem environments. This supports consistent access provisioning and prepares the organization for more scalable identity operations.
Implemented automated group assignments based on employee roles and attributes. This reduced manual work, supported access policy enforcement, and included a fallback mechanism to catch outliers and improve logic over time.
Developed a scalable persona framework to align workforce needs with appropriate technology access and licensing. This model simplified provisioning, improved license planning, and created consistency across departments.
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Modern Network Architecture for Centralized Access Control
Planned and deployed a modern cloud network configuration to consolidate and manage outbound traffic from multiple services. The solution introduced centralized routing and firewall controls, improving consistency, visibility, and access governance across cloud-hosted systems.
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Network Deployment Template Framework
Tag Infrastructure, Network & Connectivity, Process Improvement
Developed a templatized system within the network management platform to streamline new site deployments. Templates automatically configured secure connectivity, wireless setup, subnet allocation, and firewall rules — reducing manual effort and ensuring consistency.
Tags Infrastructure, Cloud & Hosting, Technology Planning, Process Improvement
Led the IT infrastructure portion of an office relocation project, including cloud-connected network setup, wireless deployment, AV-equipped conference rooms, and equipment decommissioning — supporting a seamless transition and modern workplace environment.
2024
✍️Year in Review:
In 2024, my focus was on modernizing endpoint management, strengthening authentication practices, and improving user-facing IT workflows. I implemented Intune-based management, transitioned away from legacy MFA methods, and collaborated on budget forecasting and event readiness — all with a focus on long-term scalability and user experience.
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Modern Endpoint Management with Intune Rollout
Tags Endpoint Management, Cloud & Hosting, Process Improvement
Led the deployment of a modern device management system across 30% of the organization’s remote endpoints, laying the foundation for a shift from legacy Group Policy to a centralized, cloud-managed approach.
Eliminated SMS-based MFA in favor of stronger authentication methods using app-based verification. Supported organizational security by aligning conditional access with method strength requirements.
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Self-Service Password Reset and MFA Check-in Workflow
Tags Workflow Automation, Identity & Access, Process Improvement
Deployed a self-service password reset system and implemented a recurring prompt for users to validate their MFA method every 180 days, improving account hygiene and reducing IT support volume.
Collaborated on budget forecasting and technology planning for the following fiscal year, contributing strategic insights into licensing, hardware refreshes, and cloud resource utilization.
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Award Ceremony Broadcast & Location Testing Support
Tags Support & Service Delivery, Systems Integration, Process Improvement
Coordinated with IT and operations to ensure a successful company-wide livestream event. Created a pre-event testing process to validate hardware, network, and AV setups at each site.
2023
✍️Year in Review:
In 2023, my work centered around compliance readiness and communication platform modernization. I helped lead efforts to address HIPAA recommendations, streamline fax and SMS systems, and coordinate enterprise-wide livestream events. These initiatives improved operational agility and positioned IT as a key partner in business continuity.
Served as the primary IT contact during a HIPAA compliance assessment. Translated recommendations into actionable technical and operational changes to meet regulatory expectations across systems and workflows.
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eFax Deployment for Medical Workflows
Tags Workflow Automation, Systems Integration, Process Improvement
Replaced traditional fax lines tied to physical printers with a cloud-based eFax platform. Ensured number retention and continuity of medical documentation for use in clearances and operational processes.
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Business Messaging Platform Transition
Tags Vendor & License Management, Systems Integration, Process Improvement
Led the migration from a legacy landline-based SMS platform to a more modern messaging solution. Coordinated vendor porting, ensured minimal downtime, and maintained continuity for staff communication workflows.
Collaborated on budget forecasting and technology planning for the following fiscal year, contributing strategic insights into licensing, hardware refreshes, and cloud resource utilization.
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Award Ceremony Broadcast & Location Testing Support
Tags Support & Service Delivery, Systems Integration, Process Improvement
Coordinated with IT and operations to ensure a successful company-wide livestream event. Created a pre-event testing process to validate hardware, network, and AV setups at each site.
2022
✍️Year in Review:
2022 was centered around improving repeatability and visibility in IT operations. I developed project rollout templates, contributed to strategic budget planning, and supported major infrastructure changes like phone system migrations and cloud-based surveillance upgrades. These efforts helped create more scalable processes across support and deployment teams.
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Phone System Migration & Number Porting
Tags Vendor & License Management, Systems Integration, Process Improvement
Decommissioned the legacy phone system and led the transition of over 1,000 numbers to a modern platform, ensuring continuity of services and minimal downtime during the changeover.
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Reusable Project Template Creation for IT Rollouts
Tags Process Improvement, Operational Strategy, Support & Service Delivery
Developed standardized templates for IT projects related to new office openings, remodels, and relocations. The templates included task lists and knowledge articles, helping scale deployment processes across the organization.
Collaborated on budget forecasting and technology planning for the following fiscal year, contributing strategic insights into licensing, hardware refreshes, and cloud resource utilization.
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Award Ceremony Broadcast & Location Testing Support
Tags Support & Service Delivery, Systems Integration, Process Improvement
Coordinated with IT and operations to ensure a successful company-wide livestream event. Created a pre-event testing process to validate hardware, network, and AV setups at each site.
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Security Camera Platform Modernization
Tags Security & Compliance, Infrastructure, Systems Integration
Upgraded from localized camera storage to a cloud-based video surveillance system. Enabled centralized monitoring, increased camera coverage, and improved site access control from a single interface.
2021
✍️Year in Review:
In 2021, I focused on strengthening core infrastructure and security across the organization. This included wireless network optimizations, VPN modernization, and post-penetration test remediations. I also supported large-scale company livestreams and budget planning — reinforcing IT’s operational and strategic value.
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Wireless Network Optimization Across Field Sites
Tags Network & Connectivity, Infrastructure, Process Improvement
Reviewed and standardized wireless coverage across all locations by evaluating access point placement, updating SSIDs, and migrating to enterprise-grade wireless security. Improved user experience and reduced ongoing support needs.
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Payment Processor Modernization with Stripe
Tags Systems Integration, Vendor & License Management, Support & Service Delivery
Led the migration from a legacy payment platform to a modern, cloud-based processor, improving transaction reliability, reporting visibility, and integration with existing systems. Reduced vendor overhead and positioned the business for future scalability in payment operations.
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Printer Capacity Expansion for Clinical Locations
Tags Support & Service Delivery, Endpoint Management, Infrastructure
Deployed high-capacity printers across surgical centers, optimizing placement and configuration to support clinical documentation workflows with minimal disruption.
Replaced the legacy VPN agent with a more secure, built-in client leveraging modern standards. Automated deployment via PowerShell, improving access and reducing configuration errors.
Collaborated on budget forecasting and technology planning for the following fiscal year, contributing strategic insights into licensing, hardware refreshes, and cloud resource utilization.
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Award Ceremony Broadcast & Location Testing Support
Tags Support & Service Delivery, Systems Integration, Process Improvement
Coordinated with IT and operations to ensure a successful company-wide livestream event. Created a pre-event testing process to validate hardware, network, and AV setups at each site.
2020
✍️Year in Review:
2020 was heavily shaped by the organization’s rapid shift to remote work. I led the rollout of standardized WFH kits, transitioned core infrastructure to a co-located data center, and helped modernize contact center technology. These changes enhanced business continuity and user experience during a highly transitional period.
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Remote Work Readiness Kit for Call Center Teams
Tags Endpoint Management, Support & Service Delivery, Process Improvement
Developed and deployed standardized remote work kits in response to the COVID-19 pandemic. Kits included pre-configured hardware and clear documentation, enabling a smooth transition to work-from-home for previously on-site call center teams.
Completed the migration of critical IT infrastructure to a co-located data center to enhance reliability and redundancy. Included phone systems, domain controllers, and core applications.
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Phone Number Porting for Contact Center Migration
Tags Systems Integration, Vendor & License Management, Support & Service Delivery
Managed the porting of 100 phone numbers to a cloud-based contact center platform, ensuring service continuity and improved support scalability.
Collaborated on budget forecasting and technology planning for the following fiscal year, contributing strategic insights into licensing, hardware refreshes, and cloud resource utilization.
2019
✍️Year in Review:
2019 was all about laying the foundation for scalable IT operations. I introduced recurring hardware lifecycle programs, launched centralized print and password management solutions, and streamlined support with automation. These initiatives improved standardization, reduced manual effort, and enhanced visibility across the environment.
Served as the primary IT contact during a HIPAA compliance assessment. Translated recommendations into actionable technical and operational changes to meet regulatory expectations across systems and workflows.
Launched a recurring program to evaluate and refresh aging network and PC equipment across all locations. Provided clear hardware lifecycle visibility to inform annual IT planning.
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Automated On-Call Ticket Escalation System
Tags Support & Service Delivery, Workflow Automation, Process Improvement
Implemented a rotating on-call system for after-hours IT support using automation to route critical incidents to the appropriate team member.
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Scan-to-NAS Document Workflow for Finance
Tags Workflow Automation, Systems Integration, Process Improvement
Redesigned document routing for finance teams using scan-to-folder capabilities and a centralized NAS structure, organized by site and year. Improved data access and standardization.
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IT Management Platform Migration (RMM + Ticketing)
Tags Systems Integration, Support & Service Delivery, Technology Planning
Migrated the organization from separate tools for ticketing, patching, and remote access to a consolidated IT management platform. Improved visibility, efficiency, and scalability of support operations.
Tags Endpoint Management, Process Improvement, Vendor & License Management
Implemented a cloud-based print management solution that enforced black-and-white defaults and streamlined driver deployment. Reduced support effort and toner costs across sites.
2018
✍️Year in Review:
In 2018, I led several transitions that supported growth and infrastructure maturity. I helped move legacy workgroup sites into a centralized domain, modernized file storage for collaboration, and deployed a new payment system. Each project contributed to stronger system alignment and operational efficiency.
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Workgroup to Domain Migration for Field Offices
Tags Identity & Access, Endpoint Management, Systems Integration
Supported the transition of 11 sites from non-domain (Workgroup) to centrally managed domain-joined PCs. Focused on change communication, staged deployment, and smooth handoff to minimize disruption to operations.
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Cloud File Storage Platform Consolidation
Tags Cloud & Hosting, Systems Integration, Process Improvement
Migrated company data from a fragmented cloud file storage solution to a streamlined platform aligned with company growth. Simplified user experience and improved collaboration and permissions handling.
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Payment Processor Modernization
Tags Systems Integration, Support & Service Delivery, Vendor & License Management
Led the transition to a new payment system using physical card readers integrated with the existing CRM. Enhanced transaction reliability and reporting while reducing dependencies on legacy tech.
2017
✍️Year in Review:
2017 focused on establishing the foundation for secure, connected, and supportable IT operations. I helped expand site-to-site connectivity, standardized endpoint security, and introduced credential management for the IT team. These early investments supported future growth and improved risk posture.
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Endpoint Protection Standardization
Tags Security & Compliance, Endpoint Management, Process Improvement
Evaluated business risks and implemented a unified endpoint protection solution across the organization. Deployment was managed via the RMM platform to ensure broad coverage and policy enforcement.
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Branch Network Tunneling Expansion
Tags Network & Connectivity, Infrastructure, Systems Integration
Deployed IPSec VPN connections to multiple branch locations, creating a hub-and-spoke topology to centralize access through the primary data center and improve application performance and resilience.
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Password Management Rollout for IT Team
Tags Security & Compliance, Identity & Access, Process Improvement
Implemented a secure password management solution for internal IT operations, reducing password-related friction and improving credential access control and auditability.