Support Leader of the Year (2023)
🧠 Summary:
Recognized as Support Leader of the Year for demonstrating consistent leadership, collaboration, and impact across the organization’s IT support function. The award honored six years of growth, operational excellence, and a deep commitment to lifting up others through shared success.
📈 Impact:
Validated cross-functional leadership, trust-building with stakeholders, and ongoing dedication to team development and high-quality support delivery.
Tags: Support & Service Delivery, Operational Strategy, Process Improvement
Identity Tagging Automation Across Hybrid Systems
🧠 Summary:
Implemented automation to assign identity tags across both on-premises and cloud environments, enhancing user management and access control.
📈 Impact:
Streamlined identity processes, reduced manual errors, and improved compliance posture through dynamic provisioning logic.
Tags: Identity & Access, Workflow Automation, Systems Integration
Centralized Cloud Network Controls
🧠 Summary:
Architected and deployed a modern cloud network framework to centralize outbound access from various services. The design improved visibility and simplified policy management by consolidating traffic through a single, secured path.
📈 Impact:
Strengthened access governance, enabled cleaner ACL management, and laid the foundation for scalable, secure cloud growth.
Tags: Infrastructure, Cloud & Hosting, Network & Connectivity, Security & Compliance
Modern Endpoint Management with Intune Rollout
🧠 Summary:
Rolled out Microsoft Intune for device management across a remote workforce, transitioning away from legacy GPO-based control.
📈 Impact:
Improved device compliance, reduced configuration drift, and enabled consistent cloud-managed policies at scale.
Tags: Endpoint Management, Cloud & Hosting, Process Improvement
eFax Deployment for Medical Workflows
🧠 Summary:
Migrated from traditional fax hardware to a cloud-based eFax platform, preserving number continuity and ensuring integration with existing workflows.
📈 Impact:
Reduced printing needs, improved transmission reliability, and supported HIPAA-aligned digital transformation.
Tags: Workflow Automation, Systems Integration, Process Improvement
Network Deployment Template Framework
🧠 Summary:
Created reusable network templates to standardize connectivity, wireless configs, subnet design, and firewall rules across new deployments.
📈 Impact:
Cut deployment time by 30%, improved consistency, and reduced errors across dozens of field locations.
Tags: Infrastructure, Network & Connectivity, Process Improvement
Self-Service Password Reset + MFA Check-In Workflow
🧠 Summary:
Implemented an automated self-service password reset solution with periodic MFA method validation every 180 days.
📈 Impact:
Reduced password-related tickets, empowered users, and improved credential hygiene across the org.
Tags: Identity & Access, Workflow Automation, Process Improvement
Strategic Leadership During Endpoint Security Transition
🧠 Summary:
Led the uninstallation of CrowdStrike Falcon one day prior to their global outage event in 2024. The change was part of a broader evaluation strategy for endpoint protection, and completed rollout coordination across hundreds of devices.
📈 Impact:
Avoided major operational disruption during a high-profile outage event. The decision highlighted proactive planning, testing discipline, and execution under tight timelines.
Tags: Security & Compliance, Endpoint Management, Operational Strategy